Notice Board

UPCOMING HOLIDAY NOTICE

IN ADDITION TO WEEKENDS AND UK BANK HOLIDAYS, WE WILL ALSO BE CLOSED ON THE FOLLOWING UPCOMING DATES (SUBJECT TO CHANGE AT ANY TIME):

31st August (UK Bank Holiday)

23rd December 2026 to 4th January 2027

As with weekends (Saturday/Sunday), any UK bank holidays or other dates we are closed for holiday will not count towards any working day lead time for custom goods, and during these dates we will not be open: which includes replying to emails and shipping orders. So if you are ordering to some personal deadline please keep that in mind, and if you are unsure how long an order will take please contact us BEFORE placing the order and we can give an estimate for you (at least for ship-by date, actually arrival depends on the country and service used, for more info see our FAQ page).

USA Shipments and Tariff changes (updated September 2026):

Recently tariff changes in the USA mean that imports into the USA now have customs fees to pay on import, as previous import tax exemptions have now been removed. As such this means we are now shopping around for the best courier price based on the order value, and this can include DDU (duties unpaid, i.e. paid by the recipient on arrival). In either case the shipping prices are much higher now than before, so we have added a USA specific shipping option on the website for a flat rate of £20, and have removed the free shipping option for the USA, as we will make less money on all USA shipments now compared to other countries. As with all our shipments outside the UK in shopping with us you agree to pay any and all import related fees as per our terms and conditions. This has always formed part of our terms and conditions, that buyers agree to pay any and all import related charges, but we are adding this notice just to make people in the USA aware that the sale price on our website does not include import related taxes that you will need to pay later when you receive a bill for import related fees from either the courier or customs.

We want to thank all of our customers from the USA and everywhere else for choosing to shop with us over the last few years, your continued support over the years is so greatly appreciated!

EU CUSTOMS NOTICE (updated July 2026):

2026 Update: EU is changing their customs policy again from July 1st, including extra taxes, however some countries are also changing to PDDP only as opposed to the current DDU that we have always done. Which means orders to these countries are no longer available from our website, this includes: Germany and Luxembourg. So if you are in one of these countries and are unable to place an order on the website, please email us and we can give you a quote or send out a custom invoice(s).

Previous message from 2021: From the start of 2021 onwards, the UK is no longer part of the EU or the EU customs union, and this means that goods we send to the EU starting 2021 will be subject to import tax laws in the same way goods purchased outside the EU are currently. CRUCIALLY, from 1st July rules for imports are changing in the EU: For our customers in the EU these changes mean the tax thresholds for VAT charges on imports will be set to 0, meaning all goods we ship the EU regardless of parcel value will be subject to import VAT fees on arrival (in addition to any duty or courier fees etc.). New cable orders placed with us from June onwards that are due to ship/arrive for customs inspection in July onwards will therefore have customs fees levied on them regardless of the parcel value, for all countries in the EU. Import taxes include (but not limited to): VAT, Duty, and Courier Fees. By shopping with us you agree to pay any and all such import fees, as per our terms and conditions.

Additionally, we are noticing unusual delays in parcels being shipped to certain EU countries (as well as some other countries worldwide), such as Greece, Netherlands and Spain amongst others, with some parcels taking 3-8 weeks just to clear customs and show up on the tracking, before delivery 1-14 days after that. So do be aware there could be extra delays in shipment than usual if ordering from Netherlands. Some recent shipments to Denmark have also been returned to sender because customs notifications apparently were not sent in time, so do monitor the tracking online. If you want a quote for a private courier then let us know before ordering. 

We want to thank all of our customers from the EU and everywhere else for choosing to shop with us over the last few years, your continued support over the years is so greatly appreciated!