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Notice Board

UPCOMING HOLIDAY NOTICE

IN ADDITION TO WEEKENDS AND UK BANK HOLIDAYS, WE WILL ALSO BE CLOSED ON THE FOLLOWING UPCOMING DATES (SUBJECT TO CHANGE AT ANY TIME):


20th December 2025 to 4th January 2026


As with weekends (Saturday/Sunday), any UK bank holidays or other dates we are closed for holiday will not count towards any working day lead time for custom goods, and during these dates we will not be open: which includes replying to emails and shipping orders. So if you are ordering to some personal deadline please keep that in mind, and if you are unsure how long an order will take please contact us BEFORE placing the order and we can give an estimate for you (at least for ship-by date, actually arrival depends on the country and service used, for more info see our FAQ page).

USA Shipments and Tariff changes (updated September 2025):

Recently tariff changes in the USA mean that imports into the USA now have customs fees to pay on import, as previous import tax exemptions have now been removed. Our usual courier Royal Mail has now changed their customs procedures for shipments to the USA which means that we can no longer use Royal Mail/USPS for shipments to the USA. Starting from the 2nd of September 2025, shipments to the USA only will be sent with an alternative courier, such as DPD. As this means that shipment costs are higher, we have added a USA specific shipping option on the website for a flat rate of £20. Unfortunately this is not for your choice of courier, as courier prices can fluctuate a lot and some are 2-3x the cost of others, but will use the best option at the time for the amount paid and the courier used will be confirmed at dispatch when you get the tracking notification email. This cost is still only for postage and packing costs incurred, and does not include customs fees which customers in the USA will need to pay in addition to the price of the order to receive the parcel. As with all our shipments outside the UK in shopping with us you agree to pay any and all import related fees as per our terms and conditions. This has always formed part of our terms and conditions, that buyers agree to pay any and all import related charges, but we are adding this notice just to make people in the USA aware that the sale price on our website does not include import related taxes that you will need to pay later when you receive a bill for import related fees from either the courier or customs.


We want to thank all of our customers from the USA and everywhere else for choosing to shop with us over the last few years, your continued support over the years is so greatly appreciated!

Xmas & New Year Shipping Notice

Starting mid November through to late January, the postal services around the world tend to be busier owing to more parcels from people online shopping and sending gifts during the holidays. This means deliveries on average take longer than they usually do during the rest of the year. For example services in the UK that normally take 1-2 days, may take 1-4 days depending on demand and staffing, or for orders shipped outside the UK, delays can also be added by customs if they are backlogged. Therefore we ask that you are patient for deliveries during this time, and that if you need something in time for a certain date you should email us before of placing an order for us to confirm if it would arrive in time or not, as lead times on a made to order goods still apply!


We will be closed for holiday starting on December 20th, so the last day we will post things out is on the 19th of December. For goods that have a 4-10 working day lead time such as our flagship cables, this means to ship out in 2025, you would need to order these by the 7th of December at the very latest. Any made to order good with a 4-10 working day lead time ordered after this date from the 8th onwards will most likely ship in 2026 when we are back from holiday.


This order before the 7th notice relates only to us dispatching orders before Christmas, not that they will be delivered before. Delivery takes time, so if you need an order to arrive before Christmas then it is recommended that you place an order by the following dates depending on your country: UK, order before the 4th if tracked 48 or Signed For, 5th tracked 24 or up to the 7th if Special Delivery. For Europe, order by 11th November. And for everyone outside the EU order order by November 4th to guarantee delivery before Christmas. Any orders placed after these order by dates may get delivered in 2026. To get a quote for express shipping, drop us an email or use the contact form.

BREXIT NOTICE / EU CUSTOMS NOTICE (updated June 2021):

From the start of 2021 onwards, the UK is no longer part of the EU or the EU customs union, and this means that goods we send to the EU starting 2021 will be subject to import tax laws in the same way goods purchased outside the EU are currently. CRUCIALLY, from 1st July rules for imports are changing in the EU: For our customers in the EU these changes mean the tax thresholds for VAT charges on imports will be set to 0, meaning all goods we ship the EU regardless of parcel value will be subject to import VAT fees on arrival (in addition to any duty or courier fees etc.). New cable orders placed with us from June onwards that are due to ship/arrive for customs inspection in July onwards will therefore have customs fees levied on them regardless of the parcel value, for all countries in the EU. Import taxes include (but not limited to): VAT, Duty, and Courier Fees. By shopping with us you agree to pay any and all such import fees, as per our terms and conditions.


Additionally, we are noticing unusual delays in parcels being shipped to certain EU countries (as well as some other countries worldwide), such as Greece, Netherlands and Spain amongst others, with some parcels taking 3-8 weeks just to clear customs and show up on the tracking, before delivery 1-14 days after that. So do be aware there could be extra delays in shipment than usual if ordering from Netherlands. Some recent shipments to Denmark have also been returned to sender because customs notifications apparently were not sent in time, so do monitor the tracking online. If you want a quote for a private courier then let us know before ordering. 


We want to thank all of our customers from the EU and everywhere else for choosing to shop with us over the last few years, your continued support over the years is so greatly appreciated!