We may have limited stock for some items temporarily as shipping and customs routes are slower at the moment to the UK, mostly relating to the Covid situation. Some suppliers are also experiencing delays in getting parts/connectors, and that is having an impact for certain cables. If anything you would like to buy is out stock, then feel free to get in touch with us for an update on when they will be back in.
A MESSAGE FOR OUR EU FRIENDS (UPDATED 06/01/21).
From the start of 2021 onwards, the UK is no longer part of the EU or the EU customs union, and this means that goods we send to the EU starting 2021 will be subject to import tax laws in the same way goods purchased outside the EU are currently. Whether the goods we send will have import taxes for your order will depend on the value of your order, and the tax thresholds in the country itself of the shipping address (as some countries have different rates and thresholds to others: a threshold is the value goods must be before taxes are applied, and rates are the % of tax applied). Import taxes include (but not limited to): VAT, Duty, and Courier Fees. By shopping with us you agree to pay any and all such import fees, as per our terms and conditions.
We want to thank all of our customers from the EU and everywhere else for choosing to shop with us over the last few years, you have grown this brand to what it is and we are so grateful not only for your custom. Not only that, but your kind feedback, polite conversion and patience while waiting for you orders. We are very lucky to have such lovely customers, you are the best!
(UPDATED 01/10/20). At the time of writing this notice, we are operating as normal and plan to continue operating as normal so as long as we are able to, and the postal service is running for us to dispatch orders. If either of these things change and we unable to fulfil orders this notice will be updated and affected customers contacted, but we are hopeful that we can continue to operate as even countries that are implementing lockdowns still appear have functioning postal services delivering parcels. So far the only impact that the Covid-19 pandemic is having in terms of customer orders, is a delay in delivery times after dispatch, as many postal services around the globe are running slower than usual, with many tracking numbers going for days or weeks without updates. Additionally, some "Signed" services may be delivered without the postal worker obtaining a signature due to distancing and an increase in deliveries made without 'contact'. More information about international incidents can be found on the Royal Mail website here. So please be aware before ordering: some recent orders have taken 2-6 weeks to arrive in a destination country (including lesser delays within the UK). It is also very possible that these delays we have seen over the Spring/Summer period could get worse, as December/January are usually the busiest months of the year for post due to various winter holidays, meaning these two factors could compound to create delays larger than we have seen in living memory. With that in mind, please only order with us if you are happy to wait that long for delivery (in addition to lead times).
We are still following guidelines to minimise contact and are therefore only making postal runs once or twice a week at the moment, and while that may seem like a bad thing, not having to do postal runs daily is actually helping us get more cables made per day. So that may be something we continue after this is all over to help get orders out faster for you. We sincerely hope that you stay safe during this unusual time, and would also like to thank our customers for their support over the years: your custom means a great deal to us as a small business. We will be personally shopping as much as possible with other small and local businesses, and I hope you will all join us in that to support other small businesses that are local to you, both during this difficult time and beyond.
UPCOMING HOLIDAY AND CHRISTMAS NOTICE
IN ADDITION TO WEEKENDS AND UK BANK HOLIDAYS, WE WILL ALSO BE CLOSED ON THE FOLLOWING UPCOMING DATES IN 2021 (SUBJECT TO CHANGE AT ANY TIME):
2ND APRIL TO 5TH APRIL (EASTER BANK HOLIDAY WEEKEND)
23RD APRIL (ST. GEORGE'S DAY BANK HOLIDAY)
3RD MAY (EARLY MAY BANK HOLIDAY)
18TH MAY TO 20TH MAY
31ST MAY (SPRING BANK HOLIDAY)
10TH JUNE TO 11TH JUNE
27TH AUGUST TO 1ST SEPTEMBER
22ND DECEMBER 2021 TO 4TH JANUARY 2022
welcome to OUR NEW SITE!
Welcome to our new website! On June 25th we switched platforms as our original website was approaching its end of life. This new site should look and feel similar to our regular customers but there are a few changes to point out. Firstly, customer accounts and orders have not been transferred, as this would have required transferring customer data to a third party server for conversion. That means if you had an account with us previously (before June 25th 2020) you will need to register again if you still want an account to place orders or use the wish-list and compare functions. Improvements to the new site include: better search functionality, browse by brand, click to zoom product images, and fewer captchas to deal with. We've tried our best to make sure everything is working before launch, but if you spot any mistakes or get any error messages, do let us know and we will investigate!