our new site
Welcome to our new website! On June 25th we switched platforms as our original website was approaching its end of life. This new site should look and feel similar to our regular customers but there are a few changes to point out. Firstly, customer accounts and orders have not been transferred, as this would have required transferring customer data to a third party server for conversion. That means if you had an account with us previously (before June 25th 2020) you will need to register again if you still want an account to place orders or use the wish-list and compare functions. Improvements to the new site include: better search functionality, browse by brand, click to zoom product images, and fewer captchas to deal with. We've tried our best to make sure everything is working before launch, but this is a new site so if you spot any mistakes or get any error messages, do let us know and we will investigate!
LEAD TIME UPDATE
We've had to increase our lead time, the time from payment to dispatch, to 15-20 working days (about 3-4 weeks) so that we can keep on top of things. This means that along with longer delivery times at the moment due to Covid-19 new orders for custom cables may take a long while to arrive with you (about 4-8 weeks), so please only order if you are happy to wait that long. We are also working on a new shop, and that should be ready within the next month or so, and we're hoping the lead time will drop back to normal in July after that launch.
At the time of writing this notice, the 19th of March, we are operating as normal and plan to continue operating as normal (aside from being closed 20th-27th March for our holiday as mentioned above). So as long as we are well and the postal service is running for us to dispatch orders, things will be the same as usual for your shopping and customer service experience with us. If either of these things change and we unable to fulfil orders this notice will be updated and affected customers contacted, but we are hopeful that we can continue to operate as even countries that are implementing lockdowns still appear have functioning postal services delivering parcels. So far the only factors that this situation may have for our customer orders is a slight increase in shipping/delivery times after dispatch, as some postal services are running slightly slower than usual, and that some "Signed" services may be delivered without the postal worker obtaining a signature due to distancing and an increase in deliveries made without 'contact'. More information about international incidents can be found on the Royal Mail website here. NOTE: Some recent orders have taken 2-4 weeks to arrive in a destination country (including within the UK), so there may be more instances of unusually long delivery times than usual at this time.
We sincerely hope that you stay safe during this unusual time, and do your bit to minimise contact with others so that this global situation can be resolved as soon as possible. We would also like to thank our customers for their support over the years, and for the all the new and existing customers who shop with us during this period. Your custom means a great deal to us as a small business. We will be personally shopping as much as possible with other small and local businesses, and I hope you will all join us in that to support other small businesses that are local to you, both during this difficult time and beyond.
UPDATE, 30th March 2020, please read carefully: Following government guidelines to minimise the need to go outside for work as part of social distancing measures, we have decided to cut the days we dispatch orders to just once a week (most likely every Monday). This is because we take parcels manually to the Post Office, so instead of shipping orders out any day of the week when they are ready, we will now ship out orders just once a week. For people ordering custom cables from us, this change will have no effect on lead times; we will still ship out per the lead times advertised which is usually 10-15 working days and that does not mean your custom cable order will ship on the following Monday. If for example the lead time is 10-15 working days, it means it would ship on the last Monday within that time frame (i.e. the Monday on or before the 15th working day). For anyone else though ordering something that is ready-made or ready to ship like a stock cable or DIY parts for example, this change will mean that your order will ship up to 7 days after your purchase depending what day of the week you purchase on. So if we do shipments on a on Monday for example, and you order something ready-made, it would not ship until the following Monday. No ready-made items will be shipped on the same Monday they are purchased on, and that is following GMT only and providing any ready-made products are not ordered with something custom made, in which case the item with the longest lead time would apply for the whole order. If you are still unsure about this please message us before ordering.
We are currently reworking the design of the Pellucid/Pellucid-PLUS cables with y-splits to streamline our manufacturing process so these will be out of stock for a short while, and some options may be discontinued once they are back. Also a new series is in the works to launch later in 2020.
IN ADDITION TO WEEKENDS AND UK BANK HOLIDAYS, WE WILL ALSO BE CLOSED ON THE FOLLOWING UPCOMING DATES IN 2020 (SUBJECT TO CHANGE AT ANY TIME):
28-31st August 2020
22nd December 2020 to 4th January 2021
A MESSAGE FOR OUR EU FRIENDS.
* (Update 28/01/20) After the 1st of January the UK is leaving the EU, however it seems a deal has now been reached and so for the remainder of 2020 there will be a transition period where most things will stay the same, so for our EU customers this means that as far as we know at the time of writing there shouldn't be any customs changes until 2021. If that changes we will of course update this notice, but for now you can order as usual and there should not be any import fees for anything from the UK for the current year.
If the UK does leave the customs union next year, we will provide another update at the time, but for the most part that would just mean customs fees similar to anything coming from outside the EU and depending on which country you are in these may be different. We want to thank all of our customers from the EU and everywhere else for choosing to shop with us over the last few years, you have grown this brand to what it is and we are so grateful not only for your custom. Not only that, but your kind feedback, polite conversion and patience while waiting for you orders. We are very lucky to have such lovely customers, you are the best!