Notice Board

Xmas NOTICE

We are now in the run up to our annual 2 week leave in late December to Early January over the holiday period. Usually beginning in November we start to see average shipping times take longer as the workload on postal services slowly increase, typically this peaks between early December and early January, where it is not uncommon for things both in the UK and abroad to take 2-3 times longer on average to arrive. Due to the unpredictable nature of shipping times in this period it is not always possible to guarantee things will arrive in time if you need them for a specific date or before Xmas for example. All we can do is give best estimates, and these are split into 4 based on ready-made items and made-to-order items, and UK destination and outside UK. For ready-made items that can ship right away we would recommend ordering by the 15th Dec at the latest for UK orders (and opting for Special Delivery to ensure delivery before Xmas), or 24th November for outside the UK. For made-to-order goods such as our Mongrel cables, because these have a 10-20 working day lead time we would recommend ordering by 17th November for UK customers (and opting for Special Delivery to ensure delivery before Xmas), or by 27th October for those outside the UK. This is our best estimate of dates that should ensure ~95% of orders placed before those dates will arrive on time for Xmas, but there is of course a small ~5% chance it could take longer into the new year and that likelihood increases the closer to those dates it is left or if orders are placed after those dates. Please ensure you read the T&C's for a full shipping times breakdown by region, and are happy to wait the maximum advertised times from your order date before ordering. Wishing everyone all the best over the festive period!

UPCOMING HOLIDAY NOTICE

IN ADDITION TO WEEKENDS AND UK BANK HOLIDAYS, WE WILL ALSO BE CLOSED ON THE FOLLOWING UPCOMING DATES (SUBJECT TO CHANGE AT ANY TIME):

22nd December to 4th January (2024)

As with weekends (Saturday/Sunday), any UK bank holidays or other dates we are closed for holiday will not count towards any working day lead time for custom goods, and during these dates we will not be open: which includes replying to emails and shipping orders. So if you are ordering to some personal deadline please keep that in mind, and if you are unsure how long an order will take please contact us BEFORE placing the order and we can give an estimate for you (at least for ship-by date, actually arrival depends on the country and service used, for more info see our FAQ page).

BREXIT NOTICE / EU CUSTOMS NOTICE

A MESSAGE FOR OUR EU FRIENDS (updated June 2021):

From the start of 2021 onwards, the UK is no longer part of the EU or the EU customs union, and this means that goods we send to the EU starting 2021 will be subject to import tax laws in the same way goods purchased outside the EU are currently. CRUCIALLY, from 1st July rules for imports are changing in the EU: For our customers in the EU these changes mean the tax thresholds for VAT charges on imports will be set to 0, meaning all goods we ship the EU regardless of parcel value will be subject to import VAT fees on arrival (in addition to any duty or courier fees etc). New cable orders placed with us from June onwards that are due to ship/arrive for customs inspection in July onwards will therefore have customs fees levied on them regardless of the parcel value, for all countries in the EU. Import taxes include (but not limited to): VAT, Duty, and Courier Fees. By shopping with us you agree to pay any and all such import fees, as per our terms and conditions.

Additionally, we are noticing unusual delays in parcels being shipped to certain EU countries (as well as some other countries worldwide), such as Greece, Netherlands and Spain amongst others, with some parcels taking 3-8 weeks just to clear customs and show up on the tracking, before delivery 1-14 days after that. So do be aware there could be extra delays in shipment than usual if ordering from Netherlands. Some recent shipments to Denmark have also been returned to sender because customs notifications apparently were not sent in time, so do monitor the tracking online. If you want a quote for a private courier then let us know before ordering. 

We want to thank all of our customers from the EU and everywhere else for choosing to shop with us over the last few years, you have grown this brand to what it is and we are so grateful not only for your custom. Not only that, but your kind feedback, polite conversion and patience while waiting for you orders. We are very lucky to have such lovely customers, you are the best!