Notice Board

Xmas Shipping

In the run up to Christmas and New Year the postal service gets a lot busier with parcels often taking longer to arrive than usual, which is especially true for international mail. Remember our made to order cables have a lead time which is the time between payment and dispatch, it does not include the shipping time, and we are also going to be closed for 2 weeks between 20th December and 2nd January (couriers are also closed on various dates in this time). Therefore it is best to order as early as possible to avoid longer than usual delivery times. As an estimate: all our lead times are shown in the listings, orders will ship within the longest lead time item on the order, so factor that max wait time plus a potential delay in shipping. We can only guarantee dispatch dates only not delivery dates, for cables like our Mongrel series with 4-10 working day lead time, you need to order before 6th December to guarantee dispatch before we are closed on the 20th. For UK customers wishing for fastest shipping select either Tracked 24 or Special Delivery.

(Updated 25/11/2024)

UPCOMING HOLIDAY NOTICE

IN ADDITION TO WEEKENDS AND UK BANK HOLIDAYS, WE WILL ALSO BE CLOSED ON THE FOLLOWING UPCOMING DATES (SUBJECT TO CHANGE AT ANY TIME):

20th December to 2nd January 2025

As with weekends (Saturday/Sunday), any UK bank holidays or other dates we are closed for holiday will not count towards any working day lead time for custom goods, and during these dates we will not be open: which includes replying to emails and shipping orders. So if you are ordering to some personal deadline please keep that in mind, and if you are unsure how long an order will take please contact us BEFORE placing the order and we can give an estimate for you (at least for ship-by date, actually arrival depends on the country and service used, for more info see our FAQ page).

Reduced LEad Times

Thanks to a lot of overtime our lead times are now greatly reduced. For Mongrel cables this means the advertised lead time is now halved, though in many cases we are still aiming to ship earlier than advertised, and current wait times are only up to a week from payment to shipment.

New UK Shipping Options

Due to ever increased postage costs for our usual 1st Class Signed For service, we are now offering cheaper Tracked 48 and Tracked 24 services in addition. These have the benefit of being posted through if you are out, while the drawback is that there is no signatory. If you lived in a shared address like flats and suffer from delivery issues then we would recommend the premium Special Delivery service, but if as long as you have a secure postal box the new Tracked services could also provide a better experience. As Tracked 48 is now the cheapest shipping option, that will be the default for orders using the free shipping option within the UK.

There is currently no change to services offered outside the UK.

BREXIT NOTICE / EU CUSTOMS NOTICE

A MESSAGE FOR OUR EU FRIENDS (updated June 2021):

From the start of 2021 onwards, the UK is no longer part of the EU or the EU customs union, and this means that goods we send to the EU starting 2021 will be subject to import tax laws in the same way goods purchased outside the EU are currently. CRUCIALLY, from 1st July rules for imports are changing in the EU: For our customers in the EU these changes mean the tax thresholds for VAT charges on imports will be set to 0, meaning all goods we ship the EU regardless of parcel value will be subject to import VAT fees on arrival (in addition to any duty or courier fees etc.). New cable orders placed with us from June onwards that are due to ship/arrive for customs inspection in July onwards will therefore have customs fees levied on them regardless of the parcel value, for all countries in the EU. Import taxes include (but not limited to): VAT, Duty, and Courier Fees. By shopping with us you agree to pay any and all such import fees, as per our terms and conditions.

Additionally, we are noticing unusual delays in parcels being shipped to certain EU countries (as well as some other countries worldwide), such as Greece, Netherlands and Spain amongst others, with some parcels taking 3-8 weeks just to clear customs and show up on the tracking, before delivery 1-14 days after that. So do be aware there could be extra delays in shipment than usual if ordering from Netherlands. Some recent shipments to Denmark have also been returned to sender because customs notifications apparently were not sent in time, so do monitor the tracking online. If you want a quote for a private courier then let us know before ordering. 

We want to thank all of our customers from the EU and everywhere else for choosing to shop with us over the last few years, you have grown this brand to what it is and we are so grateful not only for your custom. Not only that, but your kind feedback, polite conversion and patience while waiting for you orders. We are very lucky to have such lovely customers, you are the best!