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Notice Board

UPCOMING HOLIDAY NOTICE

IN ADDITION TO WEEKENDS AND UK BANK HOLIDAYS, WE WILL ALSO BE CLOSED ON THE FOLLOWING UPCOMING DATES (SUBJECT TO CHANGE AT ANY TIME):


19th December 2025 to 1st January 2026


As with weekends (Saturday/Sunday), any UK bank holidays or other dates we are closed for holiday will not count towards any working day lead time for custom goods, and during these dates we will not be open: which includes replying to emails and shipping orders. So if you are ordering to some personal deadline please keep that in mind, and if you are unsure how long an order will take please contact us BEFORE placing the order and we can give an estimate for you (at least for ship-by date, actually arrival depends on the country and service used, for more info see our FAQ page).

USA Shipments and Tariff changes (updated September 2025):

Recently tariff changes in the USA mean that imports into the USA now have customs fees to pay on import, as previous import tax exemptions have now been removed. Our usual courier Royal Mail has now changed their customs procedures for shipments to the USA which means that we can no longer use Royal Mail/USPS for shipments to the USA. Starting from the 2nd of September 2025, shipments to the USA only will be sent with an alternative courier, such as DPD. As this means that shipment costs are higher, we have added a USA specific shipping option on the website for a flat rate of £20. Unfortunately this is not for your choice of courier, as courier prices can fluctuate a lot and some are 2-3x the cost of others, but will use the best option at the time for the amount paid and the courier used will be confirmed at dispatch when you get the tracking notification email. This cost is still only for postage and packing costs incurred, and does not include customs fees which customers in the USA will need to pay in addition to the price of the order to receive the parcel. As with all our shipments outside the UK in shopping with us you agree to pay any and all import related fees as per our terms and conditions. This has always formed part of our terms and conditions, that buyers agree to pay any and all import related charges, but we are adding this notice just to make people in the USA aware that the sale price on our website does not include import related taxes that you will need to pay later when you receive a bill for import related fees from either the courier or customs.


We want to thank all of our customers from the USA and everywhere else for choosing to shop with us over the last few years, your continued support over the years is so greatly appreciated!

New UK Shipping Options

Due to ever increased postage costs for our usual 1st Class Signed For service, we are now offering cheaper Tracked 48 and Tracked 24 services in addition. These have the benefit of being posted through if you are out, while the drawback is that there is no signatory. If you lived in a shared address like flats and suffer from delivery issues then we would recommend the premium Special Delivery service, but if as long as you have a secure postal box the new Tracked services could also provide a better experience. As Tracked 48 is now the cheapest shipping option, that will be the default for orders using the free shipping option within the UK.


There is currently no change to services offered outside the UK.

BREXIT NOTICE / EU CUSTOMS NOTICE (updated June 2021):

From the start of 2021 onwards, the UK is no longer part of the EU or the EU customs union, and this means that goods we send to the EU starting 2021 will be subject to import tax laws in the same way goods purchased outside the EU are currently. CRUCIALLY, from 1st July rules for imports are changing in the EU: For our customers in the EU these changes mean the tax thresholds for VAT charges on imports will be set to 0, meaning all goods we ship the EU regardless of parcel value will be subject to import VAT fees on arrival (in addition to any duty or courier fees etc.). New cable orders placed with us from June onwards that are due to ship/arrive for customs inspection in July onwards will therefore have customs fees levied on them regardless of the parcel value, for all countries in the EU. Import taxes include (but not limited to): VAT, Duty, and Courier Fees. By shopping with us you agree to pay any and all such import fees, as per our terms and conditions.


Additionally, we are noticing unusual delays in parcels being shipped to certain EU countries (as well as some other countries worldwide), such as Greece, Netherlands and Spain amongst others, with some parcels taking 3-8 weeks just to clear customs and show up on the tracking, before delivery 1-14 days after that. So do be aware there could be extra delays in shipment than usual if ordering from Netherlands. Some recent shipments to Denmark have also been returned to sender because customs notifications apparently were not sent in time, so do monitor the tracking online. If you want a quote for a private courier then let us know before ordering. 


We want to thank all of our customers from the EU and everywhere else for choosing to shop with us over the last few years, your continued support over the years is so greatly appreciated!