Notice Board

STOCK NOTICE

Due to a recent order surge some of the more popular items will be out of stock until until at least the week beginning April 18th. This is so we can keep our lead time promise for any new orders and keep track of inventory needed for manufacture like wire. So if the cable you are looking to buy is currently out of stock please check back after the 18th, and if it is not back up after that you can email us for an update as some may be out of stock while we wait on headphone connectors.


NF-A7 splitter option is currently removed as we are having a supplier issue, and are considering discontinuing them if it is not resolved.


We may have limited stock for some items temporarily as shipping and customs routes are slower at the moment to the UK, mostly relating to the Covid situation. Some suppliers are also experiencing delays in getting parts/connectors, and that is having an impact for certain cables. If anything you would like to buy is out stock, then feel free to get in touch with us for an update on when they will be back in.

Price Increases

Since launching this new version of our site mid-2020 most of the prices for all goods has remained constant, with only a couple of changes here and there for certain adapters like ddHiFi and FiiO, or one or two part options on the made-to-order cables. We try to keep prices consistent as long as we can to give customers the same experience and value, and if our costs were kept level we wouldn't consider putting prices up. However, our cost prices do keep going up, and that is across the board with pretty much all components, solder, packaging, shipping costs, utility costs etc., everything is getting more expensive and so we will have to update our prices accordingly. This will happen in April, starting from the second week of April from the 11th. Not everything will be updated that day, as we need to take a lot of time to work out exactly how much things have gone up since launch and balance that with expected rises in the near future, so that we can make the new prices consistent for at least the next year into April 2023. These price changes will be complete within April though, between April 11th and April 27th the price of a product, option, or shipping is likely to go up, so if you are considering shopping with us soon, doing so before April 11th would likely be the cheaper option (likely because if you are purchasing in a different currency, while we put our prices up from April 11th, the exchange rates are never constant so better ones may come at any time).


To be fair to all customers, we are giving this notice now in March before April as a heads-up, but from April 11th once the prices start to increase on the site please do not ask us for the previous price. We will do our best to continue to offer great value for money, compared to our competitors with the price you pay for the quality you get, and of course any returning customers of handmade cables can ask us in advance for a discount code if they need more cables (this is for returning customers only as we like to reward loyalty). Apologies for any inconvenience caused, but I hope you can all understand this is just for us to catch up with inflation and with the way of the world at the moment it looks like the price of everything is going up!

BREXIT NOTICE / EU Customs Notice

A MESSAGE FOR OUR EU FRIENDS (updated June 2021):

From the start of 2021 onwards, the UK is no longer part of the EU or the EU customs union, and this means that goods we send to the EU starting 2021 will be subject to import tax laws in the same way goods purchased outside the EU are currently. CRUCIALLY, from 1st July rules for imports are changing in the EUFor our customers in the EU these changes mean the tax thresholds for VAT charges on imports will be set to 0, meaning all goods we ship the EU regardless of parcel value will be subject to import VAT fees on arrival (in addition to any duty or courier fees etc). New cable orders placed with us from June onwards that are due to ship/arrive for customs inspection in July onwards will therefore have customs fees levied on them regardless of the parcel value, for all countries in the EU. Import taxes include (but not limited to): VAT, Duty, and Courier Fees. By shopping with us you agree to pay any and all such import fees, as per our terms and conditions.


Additionally, we are noticing unusual delays in parcels being shipped to certain EU countries (as well as some other countries worldwide), such as Greece, Netherlands and Spain amongst others, with some parcels taking 3-8 weeks just to clear customs and show up on the tracking, before delivery 1-14 days after that. So do be aware there could be extra delays in shipment than usual if ordering from Netherlands. Some recent shipments to Denmark have also been returned to sender because customs notifications apparently were not sent in time, so do monitor the tracking online. If you want a quote for a private courier then let us know before ordering. 


We want to thank all of our customers from the EU and everywhere else for choosing to shop with us over the last few years, you have grown this brand to what it is and we are so grateful not only for your custom. Not only that, but your kind feedback, polite conversion and patience while waiting for you orders. We are very lucky to have such lovely customers, you are the best! 

COVID-19 NOTICE

(UPDATED 01/10/20). At the time of writing this notice, we are operating as normal and plan to continue operating as normal so as long as we are able to, and the postal service is running for us to dispatch orders. If either of these things change and we unable to fulfil orders this notice will be updated and affected customers contacted, but we are hopeful that we can continue to operate as even countries that are implementing lockdowns still appear have functioning postal services delivering parcels. So far the only impact that the Covid-19 pandemic is having in terms of customer orders, is a delay in delivery times after dispatch, as many postal services around the globe are running slower than usual, with many tracking numbers going for days or weeks without updates. Additionally, some "Signed" services may be delivered without the postal worker obtaining a signature due to distancing and an increase in deliveries made without 'contact'. More information about international incidents can be found on the Royal Mail website hereSo please be aware before ordering: some recent orders have taken 2-6 weeks to arrive in a destination country (including lesser delays within the UK). With that in mind, please only order with us if you are happy to wait that long for delivery (in addition to lead times).


We are still following guidelines to minimise contact and are therefore only making postal runs once or twice a week at the moment, and while that may seem like a bad thing, not having to do postal runs daily is actually helping us get more cables made per day. So that may be something we continue after this is all over to help get orders out faster for you. We sincerely hope that you stay safe during this unusual time, and would also like to thank our customers for their support over the years: your custom means a great deal to us as a small business. We will be personally shopping as much as possible with other small and local businesses, and I hope you will all join us in that to support other small businesses that are local to you, both during this difficult time and beyond.

UPCOMING HOLIDAY NOTICE

IN ADDITION TO WEEKENDS AND UK BANK HOLIDAYS, WE WILL ALSO BE CLOSED ON THE FOLLOWING UPCOMING DATES (SUBJECT TO CHANGE AT ANY TIME):


2ND JUNE TO 3RD JUNE (Bank Holiday)

14TH TO 15TH JULY

29TH AUGUST (Bank Holiday)

22ND DECEMBER 2022 TO 4TH JANUARY 2023


As with weekends (Saturday/Sunday), any UK bank holidays or other dates we are closed for holiday will not count towards any working day lead time for custom goods, and during these dates we will not be open: which includes replying to emails and shipping orders. So if you are ordering to some personal deadline please keep that in mind, and if you are unsure how long an order will take please contact us BEFORE placing the order and we can give an estimate for you (at least for ship-by date, actually arrival depends on the country and service used, for more info see our FAQ page).