Privacy & Cookie Policy

This policy sets out how we treat your personal information while using the site, including cookies, and data protection.

(1) COOKIES

Our website uses cookies to distinguish you from other users of our website. This is required to track your recently viewed items and items in your cart, and to keep you logged in for a limited period of time when you log in to your account. By continuing to browse the site you are agreeing to our use of cookies as set out in this policy.

A cookie is a small file of letters and numbers, it contains no personal information such as your name or email address. Such information will not identify you personally, it is simply statistical data. The cookie is stored on your browser or the hard drive of your computer. The information within it may be sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Cookies may be placed on your device by OIDIO SOUND, which are known as ‘first party’ cookies. Cookies may also be placed by another party, such as our analytics partners (e.g. Google) or payment processors (e.g. PayPal). These are called ‘third party’ cookies. Where targeting cookies are placed by third parties, any information collected by them will be used in accordance with their own privacy policies, you can find out more on their websites.

Our payment services provider "PayPal" may also send you cookies. Please consult their website to see their privacy policy.

Our analytics and captcha provider "Google" may also send you cookies. Please consult their website to see their privacy policy.

Our anti-spam provider "CleanTalk" may also send you cookies. Please consult their website to see their privacy policy.

You can withdraw your consent at any time by deleting all cookies on your devices and / or by changing the cookie settings of your browser or device. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. We need to make you aware that if you disable cookies, some parts of our site will not function correctly, so you may not be able to login or purchase items if cookies are disabled. To disable third party cookies, you may need to visit the third party’s website or disable them separately in the browser.

To find out more about cookies, such as managing the cookies or how to see what cookies have been set on any of the browser, visit https://aboutcookies.org.uk/managing-cookies.

(2) DATA WE COLLECT

In running and maintaining our website we may collect and process the following data about you:

(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit pages views, and number of page views).

(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our products.

(c) Information that you provide to us for the purpose of registering with us (including your First Name, Last Name, E-Mail Address, Street Address, City, County, Post Code, Country, Telephone Number and Fax Number).

(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

(e) Any other information that you choose to send to us, such enquiries sent using the contact form.

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(3) USING YOUR PERSONAL DATA

We use the information that we collect from you to provide our products to you. Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

(a) Administer the website.

(b) Improve your browsing experience by personalising the website.

(c) Send to you goods purchased via the website, and supply to you services purchased via the website.

(d) Send confirmation emails and invoices to you, and to collect payments from you.

(e) Send you general commercial communications regarding site changes or policy changes.

(f) Send to you our newsletter and other marketing communications relating to our business if you have opted in or agreed to receive such communication, via email (you can inform us at any time if you no longer require such marketing communications).

(g) Provide third parties with statistical information about our users, such as analytics data (this information will not be used to identify any individual user).

(h) Deal with enquiries, complaints and feedback made by you regarding our website.

All our website financial transactions are handled through our payment services provider PayPal. You should only provide your personal information to PayPal after reviewing the PayPal privacy policy (available at www.paypal.com). We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website.

(4) DATA PROTECTION AND SECURITY

By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely, to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions between your computer and our server us will be encrypted using SSL technology, including via our payment provider's website.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. On occasion such information can be intercepted, and we cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

You are responsible for keeping your password and user details confidential, and we strongly recommend that you use a unique password for your account with us to protect other accounts from any data breaches here, and to protect your account with us from any data breaches elsewhere. We will never ask you for your password, and request that you do not tell anyone else your password either.

(5) DISCLOSING YOUR DATA AND INFORMATION

We will not disclose your personal information to any other party, other than in accordance with this Privacy Policy and in the circumstances detailed below:

(a) To the extent that we are required to do so by law, or in connection with any legal proceedings or prospective legal proceedings.

(b) To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and spam reduction).

(c) To the purchaser (or prospective purchaser) of our business, or part of our business, which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(6) THIRD PARTY LINKS AND WEBSITES

This website contains links to other websites, including social media sites, courier information, and links to our payment processor when checking out (among other possible links). Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy.

In order to fulfil your online orders, we work with third parties and these include but are not limited to our payment processor PayPal, and our default courier company Royal Mail. You should review their privacy policy before sending them any personal data. We are not responsible for the privacy policies or practices of third party websites.

(7) POLICY AMENDMENTS

We may update this privacy and cookie policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(8) YOUR RIGHTS

We observe the requirements of the General Data Protection Regulation May 2018 in respect of all personal data held by us at any time. In accordance with the GDPR May 2018 you have the right to access any information that we hold relating to you. We are obliged to disclose all personal information we hold on you with in 30 days of your request.

You can request your account be deleted at any time, to remove any and all information we hold about you, and this can be requested by email provided the email request is sent from the email address linked to that account.

(9) CONTACT

If you have any questions about this privacy policy or our treatment of your personal data, please contact us by email, at info@oidiosound.co.uk, or using the contact form on our contact page.

Last updated: September 2020.